To meet the needs of its growing installed base, Glasstech has initiated a contract services program, which permits  users of Glasstech systems to custom design a service/support package.

This program gives the Glasstech system user priority access to Glasstech's technical service/support structure. Within this program, a Glasstech customer receives an agreed number of days of on-site service within the contract period.

The service is particularly applicable to:

• Training
• Furnace/equipment audits
• Technical support
• Breakdown assistance

Glasstech's contract services plan allows companies to budget a predictable amount of resources for technical support. It also gives Glasstech's commitment that a customer will receive priority attention when it is needed. Many companies have a need for additional maintenance and process support. Glasstech's technicians, skilled in all aspects of Glasstech systems, can supplement a customer's production and maintenance staff to maintain levels of productivity.

If regular, planned service can avert downtime significantly, the service has paid for itself. If technical assistance from Glasstech can restore production sooner, the service has proven its value. If equipment audits and training can enhance efficiency, the cost of the service has been justified.